Book description
Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled. Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to: ● Overcome resistance and apathy to standard procedures ● Take a systematic rather than ad hoc approach to process management ● Design key processes and capture them in documented procedures ● Revise existing processes when feasible ● Roll out the changes so people know what to do ● Embed them in the organization for reliable outcomes Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right--neither overly rigid nor under developed--and an outflow of continuous improvements will drive long-term success.Table of contents
- Cover Page
- Title Page
- Copyright Page
- Contents
- Introduction
- Part One: Reviewing the Definitions
- Part Two: Building an Effective Process System
- Part Three: Creating or Revising a Procedure
- Part Four: Making Procedures Real
- Part Five: Reviewing the Skills Required to Make Process Improvement Happen
- Afterword
- Appendix: Sample Procedure Template
- Index
- About the Author
- Free Sample Chapter from the Practical Drucker
Product information
- Title: Successful Business Process Management
- Author(s):
- Release date: April 2014
- Publisher(s): AMACOM
- ISBN: 9780814434024
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