WHEN IT COMES TO process improvements, there's never only one right way to do it—just some basic principles. For any process improvement initiative, there may be a hundred ways to do it right and a thousand ways to do it wrong. What I've tried to do in this book is explain those principles and show the basic tasks and flow in setting up a process system and realizing your procedures. I've also provided specific examples of ways to manage your processes that have worked well in practice. Armed with these, you're ready to make an informed decision about what will work for your business, given your environment's specific constraints and culture.


In the Introduction to this book, I stated three basic ...

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