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Successful Business Process Management by Paula K. Berman

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CHAPTER 12

Facilitating Your Meetings and Workshops

THIS CHAPTER and the others in Part 5 of the book address some skills that are useful in many phases of improving a process or process system: facilitating meetings and workshops, driving change through your organization, and managing your process improvement initiatives.

Very often, when you're working on a process improvement initiative, other people have a higher level of expertise than you do in the area of the process you're creating. Even when you are an expert on a particular subject matter, you still need to get other people's viewpoints in order to ensure that a procedure balances the needs of all stakeholders. If you're creating or improving a process system, you may deal with upper ...

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