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Successful Business Process Management by Paula K. Berman

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CHAPTER 14

Managing Your Process Improvement Project

THE ACTIVITY OF PROCESS improvement is usually structured as a project with an initiation, a breakdown of tasks, a project plan, and (hopefully) a wrap-up at the end. Whether you're revising a process system or creating and implementing a new procedure, you have to plan and track your tasks and use of resources, and you almost certainly will be required to show accountability for them to your management. It takes the same skills to manage a project improvement initiative as to manage any other kind of project, and there are hundreds of books on the market about project management. Therefore, in this chapter, I just briefly discuss some specific aspects of project management that need special ...

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