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Successful Business Process Management by Paula K. Berman

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CHAPTER 6

Planning Your Changes

IN THIS CHAPTER, we discuss how to define your problem, understand the existing situation, and figure out how this process will fit into the process system. It might seem a little frustrating at first, but before you start to actually write a procedure, you need to spend some time figuring out exactly what your procedure needs to do. This will end up saving you a lot of time because it keeps you from realizing midway through that you've just developed a great solution…for the wrong problem.

Whenever you want to improve a process (or anything else, really), you begin by defining the problem: What's broken and needs to be fixed, or where is there an opportunity for improvement? Who has the authority to make it work? ...

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