CHAPTER 7

User Training

This concluding chapter discusses three issues related to current events in enterprise systems. We want to emphasize the importance of training in obtaining effective use of enterprise resource planning (ERP) systems. ERP systems have been around long enough and have had sufficient research, leading to improved systems that upgrades have become important. This creates great pressure on organizations that perhaps spent billions on massive systems in the 1990s, now finding that vendors are suggesting they go through another round of massive installation and retraining with significant capital requirements. Upgrades are encouraged by vendors through dropping service on their older systems. (SAP announced around 2004 that ...

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