Book description
Each book in the bestselling Truth About series offers the author's practical and distilled knowledge on a particular business topic, showing readers how to apply these principles in their daily work lives. With an 'aha' on every page, information is presented in a clear and accessible style that the reader can easily reference.
Written in short chapters, each book covers
an entire field of knowledge that applies practical experience to
business theory, cuts to the gist of each subject in an
entertaining way, and deconstructs commonly held assumptions to
reveal the real truth behind challenges and their appropriate
solutions.
In the Second Edition of the successful book, The Truth About
Getting the Best From People, Martha Finney shares over 60
proven principles for achieving employee engagement one-hundred
percent of the time. This new edition features more than 15
new truths including: managing virtual teams, building persuasive
skills, tuning into your own unconscious biases, managing multiple
generations, and identifying and cultivating individual high
performers.
In the Third Edition of the bestselling book, The Truth About Managing People, bestselling author Stephen Robbins shares even more proven principles for handling virtually every management challenge. Robbins delivers 61 real solutions for the make-or-break problems faced by every manager. Readers will learn how to overcome the true obstacles to teamwork; why too much communication can be as dangerous as too little; how to improve your hiring and employee evaluations; how to heal "layoff survivor sickness"; how to manage a diverse culture; and ways to lead effectively in a digital world. New truths include: how to nurture friendly employees, forget about age stereotypes, first impressions count, be a good citizen, techniques for managing a diverse age group, and ethical leadership among others.
Table of contents
- About This eBook
- Title Page
- Copyright Page
- Contents
-
The Truth About: Getting the Best from People, Second Edition
- Copyright Page
- Praise for the First Edition
- Dedication Page
- Introduction
-
Part I: The Truth About Employee Engagement
- Truth 1. You don’t need the carrot or the stick
- Truth 2. You have direct influence over your employees’ passion quotient
- Truth 3. You get the best by giving the best
- Truth 4. It’s not money that motivates
- Truth 5. Employee engagement isn’t for sissies
- Truth 6. Real engagement gains happen after survey scores come in
-
Part II: The Truth About Yourself
- Truth 7. Your behaviors are your brand
- Truth 8. You can’t give what you don’t have
- Truth 9. “Best” doesn’t mean the same thing to everyone
- Truth 10. Think you’re a great leader? Think again
- Truth 11. You could be your own worst employee
- Truth 12. Visionary or beat cop? Your choice
- Truth 13. Your health may be compromising your leadership effectiveness
- Truth 14. You don’t have to be perfect
- Truth 15. Your career can recover from an engagement hit
-
Part III: The Truth About Engaged Cultures
- Truth 16. Employee happiness is serious business
- Truth 17. Great leaders make their people cry
- Truth 18. Better questions lead to better answers
- Truth 19. Individual passion builds a passion-fueled customer service culture
- Truth 20. Authentic is better than clever
- Truth 21. Retention begins with hello
- Truth 22. The bad will do you good
- Truth 23. Your biggest complainer may be your best supporter
- Truth 24. You can sell an unpopular decision
- Truth 25. Flex is best
- Truth 26. Nobody cares if you don’t mean to be mean
- Truth 27. Controlling your temper is a labor-saving device
- Truth 28. There is no “but” in “I’m sorry”
-
Part IV: The Truth About Motivation
- Truth 29. Engagement happens one person at a time
- Truth 30. If you’re a manager, you’re a career coach
- Truth 31. The candidates you’re seeking may not be the ones you need
- Truth 32. Ask for cheese—you might get the moon
- Truth 33. You lead better when you get off your pedestal
- Truth 34. Trust is your strongest persuasion tool
- Truth 35. If they aren’t buying it, they aren’t doing it
- Truth 36. Overselling an opportunity can cost you precious talent
- Truth 37. Focusing on what’s right can help solve what’s wrong
- Truth 38. High performers are motivated by a piece of the action
- Truth 39. All the generations want the same things
-
Part V: The Truth About Performance
- Truth 40. Compassion promotes performance
- Truth 41. A hot star can brighten your whole team
- Truth 42. B players are your A team
- Truth 43. High performers have enough coffee mugs
- Truth 44. Discipline deepens engagement
- Truth 45. You don’t have to inherit the problem employees
- Truth 46. Performance appraisals are really about you
- Truth 47. New hires can inspire current employees
- Truth 48. Terminations are an engagement tool
-
Part VI: The Truth About Creativity
- Truth 49. Innovation begins with y-e-s
- Truth 50. Everyone can be creative
- Truth 51. You stand between inspiration and implementation
- Truth 52. Failures promote progress
- Truth 53. People don’t quit their bosses, they quit their colleagues
- Truth 54. Extreme pressure kills inspired performance
- Truth 55. Creativity is a balancing act
- Part VII: The Truth About Communication
- Part VIII: The Truth About Teams
- References
- About the Author
- FT Press
-
The Truth About Managing People, Third Edition
- Copyright Page
- Dedication Page
- Preface
-
Part I: The Truth About Hiring
- Truth 1. First Impressions DO Count!
- Truth 2. Forget Traits; It’s Behavior That Counts!
- Truth 3. Brains Matter; or Why You Should Hire Smart People
- Truth 4. When in Doubt, Hire Conscientious People!
- Truth 5. Want Friendly Employees? It’s in the Genes!
- Truth 6. Realistic Job Previews: What You See Is What You Get
- Truth 7. Throw Out Your Age Stereotypes
- Truth 8. Match Personalities and Jobs
- Truth 9. Hire People Who Fit Your Culture: My “Good Employee” Is Your Stinker!
- Truth 10. Good Citizenship Counts!
- Truth 11. Manage the Socialization of New Employees
-
Part II: The Truth About Motivation
- Truth 12. Why Many Workers Aren’t Motivated at Work Today
- Truth 13. Telling Employees to “Do Your Best” Isn’t Likely to Achieve Their Best
- Truth 14. Not Everyone Wants to Participate in Setting Goals
- Truth 15. Professional Workers Go for the Flow
- Truth 16. When Giving Feedback: Criticize Behaviors, Not People
- Truth 17. Managing Across the Generation Gap
- Truth 18. You Get What You Reward
- Truth 19. It’s All Relative!
- Truth 20. Recognition Motivates (and It Costs Very Little)
- Truth 21. There’s More to High Employee Performance Than Just Motivation
-
Part III: The Truth About Leadership
- Truth 22. Five Leadership Myths Debunked
- Truth 23. The Essence of Leadership Is Trust
- Truth 24. Experience Counts! Wrong!
- Truth 25. Effective Leaders Know How to Frame Issues
- Truth 26. You Get What You Expect
- Truth 27. Charisma Can Be Learned
- Truth 28. Charisma Is Not Always an Asset
- Truth 29. Make Others Dependent on You
- Truth 30. Successful Leaders Are Politically Adept
- Truth 31. Ethical Leadership
- Truth 32. Virtual Leadership: Leading from Afar
- Truth 33. Adjust Your Leadership Style for Cultural Differences, or When in Rome...
- Part IV: The Truth About Communication
- Part V: The Truth About Building Teams
- Part VI: The Truth About Managing Conflicts
- Part VII: The Truth About Designing Jobs
- Part VIII: The Truth About Performance Evaluation
- Part IX: The Truth About Coping with Change
- References
- FT Press
Product information
- Title: Successful Management Guidelines (Collection)
- Author(s):
- Release date: August 2013
- Publisher(s): Pearson
- ISBN: 9780133599565
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