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Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization by Lilith Christiansen, Mark Stein

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9DRIVINGIMPLEMENTATION—FROMBLUEPRINT TO IMPACT

In 2008, we helped strategy and technology consulting firm Booz Allen Hamilton as it set out to renew its onboarding system. This rapidly growing firm of 22,000 employees works with clients, including government agencies, corporations, institutions, and not-for-profit organizations to “deliver results that endure.” Booz Allen considers its employees its most valuable asset; therefore, attracting, developing, and retaining talented people is essential to the firm’s mission.

Diagnostic analysis of Booz Allen’s redesign showed that though many employees were enjoying their work, they felt less emotional connectedness (what we call “valued connectedness”) with the company than management would have preferred. ...

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