Chapter 2

What Is Transformation?

What Is Change?

Hopefully, if you are picking up this book, you recognize that the world around you is changing almost faster than you can say “organizational change.” As a thought exercise, think of all the things you use and do every day that your grandparents did not have access to. For some, that might be a car; for others, a phone, television, and maybe access to education. Now think of things you use and do every day that your parents did not have access to: the Internet, color television, ATMs, and cell phones. How about things you use and do every day that even you didn’t use 4 or 5 years ago: Facebook, for instance, or text messages? Think about it: How many people actually get a check from their employer, ...

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