The Performance Management System
A Way to See and Execute the Technical Plan
Keeping with our theme of simplicity wherever possible when leading a transformation change initiative, we have adopted a basic system to manage the technical plan: a performance management system (PMS). A PMS is similar to what W. Edwards Deming called the plan-do-study-act (PDSA) improvement cycle. The PMS includes planning activities for achieving key result-area goals, executing action plans, monitoring and adjusting plans, and celebrating and sustaining results.1 A PMS can address two behaviors that are naturally occurring in all systems that impact an organizational change effort: seeking steady state and equifinality capability. These behaviors can ...
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