Conducting a Feedback Discussion

The goal of a feedback conversation is to reinforce positive behavior or improve performance. When giving corrective feedback in particular, don’t just air your grievances or criticize; focus on the future by conveying the specific changes you want the person to make. That starts with careful planning.

Plan the interaction

No matter how quickly you need to give feedback to an employee, it’s essential to prepare for the encounter. Once you’ve determined that you need to share your perspective and decided when it needs to happen, shift to working on the substance of your feedback. Here’s what you should consider:

• Gather all the information available about the behavior in question and its effect on the team or ...

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