What Causes Difficult Interactions?
DIFFICULT INTERACTIONS tend to stem from differences between people—in their positions and interests; in their perceptions, motivations, and styles; and in their life experiences and cultural backgrounds. By understanding the role of these types of differences in interpersonal conflict in the workplace, you position yourself to begin dealing with them productively.
Differences in positions and interests
Often, conflicts arise when two people have different positions (stances) and interests (desires) at stake concerning a particular issue.
Consider the following example, in which the issue at hand involves vacation ...
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