Suddenly Virtual

Suddenly Virtual

by Karin M. Reed, Joseph A. Allen
Released March 2021
Publisher(s): Wiley
ISBN: 9781119793670

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Book description

Supercharge your virtual meetings with evidence-based practices from an award-winning team

The shift to virtual meetings was sudden and often traumatic for businesses across all industries as they responded to the global pandemic. Rather than focusing on what worked best, they focused on what worked now . . . which meant closing up the office and being suddenly virtual in nearly every meeting, often without the tools, the training, or the expertise to optimize the new “kitchen table” office. Thankfully, businesses are beginning to be more purposeful in both the tools they use and the approach they take.

This book seeks to be a definitive guide for businesses looking to make their meetings as effective as possible in the ever-evolving “new normal”—leveraging insights from some of the foremost thought leaders in meeting science and on-camera communication.

This book will:

· Highlight new research insights springing from the rapid and exponential adoption of virtual meeting technology

· Discuss the problems, challenges, and pitfalls of meeting in this new modality

· Provide practical, actionable best practices, backed by meeting research that lead to more productive and effective virtual meetings

Perfect for executives, managers, and employees at companies in all industries and of all sizes, Suddenly Virtual provides practical and actionable best practices that lead to more productive and effective remote meetings.

Table of contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. Preface: The Collision and Convergence of Two Areas of Expertise
  6. Acknowledgments
  7. PART ONE: Our New Virtual Reality – A Suddenly Remote Workforce
    1. CHAPTER 1: What Happened to Meetings?
      1. How Did We Get Here?
      2. What Happened to Work?
      3. What Happened to Meetings?
      4. Conclusion
      5. Chapter Takeaways
      6. References
    2. CHAPTER 2: What Happened to Video Communication?
      1. Paving the Way for Virtual Video Communication
      2. Stay at Home becomes “Stay on Zoom”
      3. The Value of Video in a Virtual Meeting
      4. The Value of Video for Internal Meetings
      5. The Value of Video for External Meetings
      6. Conclusion
      7. Chapter Takeaways
      8. References
  8. PART TWO: The Science of Meetings
    1. CHAPTER 3: Best Practices for Meetings Before COVID‐19
      1. Research Exposes Why People Dislike Many Meetings
      2. Before‐Meeting Best Practices
      3. During‐Meeting Best Practices
      4. After‐Meeting Best Practices
      5. The Intuitive Nature of Meeting Science
      6. Conclusion
      7. Chapter Takeaways
      8. References
    2. CHAPTER 4: New Best Practices for Meetings as a Result of COVID‐19
      1. Beyond the Shift from Face‐to‐Face to Video
      2. Amidst the Shift, New Best Practices Emerged
      3. Old Best Practices Still Hold True
      4. Conclusion
      5. Chapter Takeaways
      6. References
  9. PART THREE: The Benefits and Challenges of Video Communication
    1. CHAPTER 5: The Value of Video in the Corporate World
      1. The Risks of Poor On‐Camera Awareness in Video Meetings
      2. Why Is Speaking to a Camera So Much Harder Than Speaking to a Person?
      3. Distraction Danger
      4. A Story from Karin's Perspective
      5. Conclusion
      6. Chapter Takeaways
      7. References
    2. CHAPTER 6: Best Practices for On‐Camera Communication Through a Webcam
      1. The Mental Mindset for Speaking on a Webcam
      2. TRY THIS
      3. The Necessity of Vocal Variety in Virtual Video Presentations
      4. TRY THIS
      5. How Your Body Speaks on a Webcam
      6. TRY THIS
      7. Conclusion
      8. Chapter Takeaways
      9. References
  10. PART FOUR: The Biggest Opportunities and Challenges of Virtual Meetings
    1. CHAPTER 7: Making Every Virtual Meeting a Video Meeting
      1. A Story from Joe's Perspective
      2. Differences in Meeting Satisfaction and Effectiveness by Modality
      3. The Case for Making Every Virtual Meeting a Video Meeting
      4. Caveats to Every Virtual Meeting as a Video Meeting
      5. Motivating Others to Turn on the Video
      6. Case Study: Video Meeting Converts at the Executive Level
      7. Conclusion
      8. Chapter Takeaways
      9. References
    2. CHAPTER 8: Driving Engagement in a Virtual Meeting
      1. A Story from Karin's Perspective
      2. Fighting the Default Position
      3. Meetings and Engagement: Joe's Origin Story
      4. Engaging Meetings in the Virtual World
      5. TRY THIS: For Your Next Meeting
      6. Think Dynamic, Not Linear
      7. Strong Facilitation Is a Must
      8. Leverage Engagement Tools on the Platform
      9. Case Study: Staying Engaged – A Participant Perspective
      10. TRY THIS
      11. Conclusion
      12. Chapter Takeaways
      13. References
    3. CHAPTER 9: Remembering Virtual Meeting Etiquette
      1. A Story from Karin's Perspective
      2. Business Mode from the Spare Bedroom
      3. Being the Best Host
      4. Case Study: Professional Etiquette for the Classroom and the Clinic
      5. Conclusion
      6. Chapter Takeaways
      7. References
    4. CHAPTER 10: Ignoring the Importance of Production Value
      1. Meeting Science and Design Characteristics
      2. Select the Right “Set” – Which Likely Is a Real One
      3. A Story from Joe's Perspective
      4. Case Study: Fake a Zoom Meeting?
      5. Control the Lighting
      6. TRY THIS
      7. Shape Your Shot
      8. Don't Overlook Your Audio
      9. TRY THIS
      10. Conclusion
      11. Chapter Takeaways
      12. References
    5. CHAPTER 11: Building Organizational Culture Through Virtual Meetings
      1. Meeting Culture Is a Reality
      2. Introducing New Employees to a Suddenly Virtual Organization
      3. Case Study: #WeAreLenovo
      4. Conclusion
      5. Chapter Takeaways
      6. References
    6. CHAPTER 12: Empowering Employees on the Tech Front
      1. The Tech Tool Challenge for Remote Work
      2. Fighting Fatigue with the Right Equipment
      3. Who Is Paying for It?
      4. Keeping Up with Technology . . . or Not
      5. A Story from Karin's Perspective
      6. Upgrading Your Software Skills
      7. Best Practices from the Experts
      8. Conclusion
      9. Chapter Takeaways
      10. References
    7. CHAPTER 13: Managing Virtual Meetings Across Global Cultures
      1. People Engage in Meetings Differently Across the World
      2. These Were All Pre–COVID‐19 Differences . . . How Do They Look Now?
      3. Pulling Out Participation in a Global Virtual Meeting
      4. How to Manage Cross‐Cultural Virtual Meetings?
      5. The Importance of Camera Use in Virtual Intercultural Communication
      6. Conclusion
      7. Chapter Takeaways
      8. References
  11. PART FIVE: What's Next in the Suddenly Virtual Meeting World?
    1. CHAPTER 14: Embracing the Hybrid Meeting
      1. A Story from Joe's Perspective
      2. Observations from the Suddenly Remote World
      3. What Does a Hybrid Meeting Look Like?
      4. How to Manage a Hybrid Team
      5. How to Mitigate Work–Family Spillover
      6. A Story from Joe's Perspective
      7. Hybrid Work and Best Practices for Hybrid Meetings
      8. Conclusion
      9. Chapter Takeaways
      10. References
    2. CHAPTER 15: Preparing for the Next Normal in Our Suddenly Virtual Meetings
      1. Caution, You're Only Human
      2. How to Extinguish Bad Meeting Habits
      3. Extinguishing Bad Habits Makes Room for Good Habit Forming
      4. Looking in the Mirror: The Adaptive Improvement Model (AIM) Framework
      5. The Future of Meetings: Looking into the Crystal Ball
      6. Conclusion
      7. Chapter Takeaways
      8. References
  12. Conclusion: Our Own Remote Work Experiment
  13. About the Authors
  14. Index
  15. End User License Agreement

Product information

  • Title: Suddenly Virtual
  • Author(s): Karin M. Reed, Joseph A. Allen
  • Release date: March 2021
  • Publisher(s): Wiley
  • ISBN: 9781119793670