In This Chapter
Working with bugs
Creating a forum
In this chapter, I show you how to use SugarCRM to keep track of — and hopefully find solutions for — software bugs. I also show you how to create a forum so that the members of your team can collaborate to solve the problems of the world — or at least fix what's bugging your software.
Nobody likes to think that bugs are roaming around in either their picnic basket or in their software! If your company develops software, this chapter will be particularly useful to you. Even if you don't develop software the Bugs module is a great place for your users to report issues on the Sugar installation itself.
In computer-speak, a bug is an error or defect in software or hardware that causes a program to not work correctly. Typically, bugs appear in one of the following situations:
Software conflicts: It's almost impossible to test to see how your software program is going to react with every other piece of software that's on the market today. You might find that the software mysteriously stops working when you upgrade your operating system or install a new piece of accounting software.
Hardware conflicts: Just as with software, many types of hardware are out there. Again, your software might function perfectly well until you purchase a new computer. Sometimes, even peripherals (such as printers) can cause a problem.
Defect: If you're a software manufacturer, this ...