O'Reilly logo

Superior Customer Value, 3rd Edition by Art Weinstein

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Acknowledgments

Many individuals provided valuable input toward the preparation of Superior Customer Value, 3rd edition. First and foremost, I thank Rich O’Hanley, publisher at CRC Press, for believing in Superior Customer Value (again). Lara Zoble, associate editor, provided sound guidance throughout the book development process.

Second, I must recognize William C. Johnson, coauthor of the first two editions. While Bill reluctantly passed on writing yet another textbook, he graciously contributed two case studies (Harrah’s and Publix), prepared ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required