Supernova Advisor Teams

CHAPTER 17Team Summary

“Great teamwork is the only way we create the breakthroughs that define our careers.”

—Pat Riley

It is crucial to reinforce the team's expectations for itself and its clients. False expectations and lack of belief in the team strategy is a major failure point. It leads to team dysfunction. Teams need to be reminded, “Why did we form a team? Why do we exist in the first place?” Here are a few reasons why the team exists, and following the list are detailed explanations:

• Deliver the promise and value proposition.
• Improve the quality of life for every team member.
• Provide value to your customers and enhanced service.
• Succession strategies for a team member exit/retirement from the business.
• Productivity improvement through team leverage.
• Growing the business through client retention and acquisition.

A team should ask itself some fundamental questions, such as what is the promise according to our value proposition and what must we deliver to our client relationships? As the team further examines its role, they must also ask, “What is the quality of life that we want our team members to have? Are we providing value to our customers and enhanced service, or are we still doing the things that we've always done? Also, does the team have succession strategies in place? Will the team have sustainability long after the exit or retirement of a senior team member?”

Has the team identified some characteristics that lead to productivity improvement? We'd like to think ...