CHAPTER 5 Empowerment
An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.
—Stephen Covey
Overview
SuperTeams can exist only with highly empowered team members. Such employees are not only skilled in their specific job responsibilities, but they are also cross-trained to support other team players, they are given autonomy and decision-making authority by their team leader, and they are encouraged to think outside the box and to take educated risks. The more empowered a team member, the greater an asset he is to the team. Unfortunately, it is the rare team, yes, the SuperTeam, in which all team members are fully empowered ...
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