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SuperTeams: Using the Principles of RESPECT™ to Unleash Explosive Business Performance by Clinton Wingrove, Paul Marciano

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CHAPTER 10 Trust

Set your expectations high; find men and women whose integrity and values you respect; get their agreement on a course of action; and give them your ultimate trust.

—John Akers

Overview

As is true of respect, relationships work only when people trust one another. When we distrust others, we feel unsafe and become guarded; we become suspicious of others’ intentions, and we keep our distance. Communication and collaboration break down. Unquestionable trust among team members is a core characteristic of SuperTeams.

In this chapter, you will learn:

• The level of trust that team members have for one another

• The impact of trust and distrust on team functioning

• The relationship between trust and respect

• How respect makes teams ...

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