In order for teams to perform successfully, team members need to be aware of and practice the fundamentals of teamwork. First, the team should meet on a regular basis at a specified time. Teams that do not meet or miss meetings routinely do not perform well.

Research on team dynamics indicates three service roles or functions that team members must perform during their meetings. The service roles include (1) leader, (2) recorder, and (3) observer. Each role carries specific responsibilities that affect team dynamics. Except for the leader's role, having team members volunteer to fill each role is often more desirable than appointing someone who may not want it.

The Leader's Role

In most cases the supervisor or manager of the department ...

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