Supervisor's Survival Kit: Your First Step into Management, Ninth Edition

SOLVING PROBLEMS: AN ONGOING PROCESS

Give the interview process a chance to work. Inexperienced supervisors sometimes become discouraged if they do not see immediate results. Resolving conflicts, helping others change their attitudes, and dissipating hostility take time. Remind yourself that although the process does not always work, it works often enough to be worth your effort. Even if you fail, you will have had the satisfaction of trying.

When Your Image Is Being Tested

Your image as a supervisor is important. A problem employee can cause a great deal of conversation both inside and outside your department. If you wind up with such an employee, you can rest assured that others will be watching how you respond. The nonproblem employees on ...