Supervisory Training—Teams & Quality

Table of contents

1. Copyright
2. Why Train Supervisors?
   1. Step 1: Define “Supervisor”
      1. Coach
      2. Role Model
      3. Teacher
      4. Mentor
      5. Motivator
      6. Team Developer
      7. The Supervisor's Work
         1. Educate Employees
         2. Monitor, Evaluate, and Review Performance
         3. Identify Talent
         4. Delegate
         5. Plan
         6. Control
         7. Lead
      8. The Supervisor's Attitude
   2. Step 2: Assess Supervisor's Needs
      1. How Do You Complete a Needs Assessment?
         1. Using Existing Assessment Tools
         2. Reviewing Existing Data
   3. Step 3: Design Your Program
      1. Chunking
      2. Developing Learning Objectives
      3. Sequencing Information
      4. Learning Styles/Delivery Methods
   4. Step 4: Develop Your Program
      1. Getting the Information Across
   5. Step 5: Deliver Your Program
   6. Step 6: Evaluate Your Program
      1. Types of Evaluation
   7. Leaders Growing Leaders
3. References & Resources
   1. Articles
   2. Books
   3. Info-lines
4. Job Aid
   1. Competencies and Goals