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SUPPLIER RELATIONSHIP MANAGEMENT by Michael F. Strohmer, Christian Schuh, Michael D. Hales, Stephen Easton

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CHAPTER4

Introducing Supplier Interaction Models

The Framework for SRM Success

One of the core ambitions we had when we developed the TrueSRM program was to develop a practical framework that actually worked. Too many prior SRM initiatives got stuck at a philosophical level that let companies believe things like the idea that they should partner with all suppliers. Chapter 2 discussed other SRM initiatives that have focused fully on processes and IT systems that manage who is talking to which supplier about what. While this aspect of the system might be useful, it falls short of the true potential in SRM.

The workable framework we aspired to develop aims at a lot more than merely suggesting partnerships or managing processes. As we suggested, ...

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