April 2015
Intermediate to advanced
352 pages
7h 48m
English
book
Supply Chain and Logistics Management Made Easy: Methods and Applications for Planning, Operations, Integration, Control and Improvement, and Network Design
by Paul Myerson
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Chapter 9. Order Management and Customer Relationship Management
So far we have discussed planning for demand and supply as well as how transportation and warehouse operations provide time and place utilities to the customer. Ultimately it falls upon the shoulders of the supply chain and logistics function to fulfill orders to meet customer demand and that is where order management and customer relationship management come into play.
Order management refers to the set of activities that occur between the time a company receives an order from the customer and the time a warehouse is notified to ship the goods to fill that order. There is another term referred to as “order fulfillment” which includes the steps involved in receiving, processing ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.