Supply Chain Cost Management: The AIM & DRIVE® Process for Achieving Extraordinary Results

Map the Process

Once a cost management strategy team has been assembled it is important that everyone view the process before, during, and after their respective activities are performed. Process mapping for the purpose of writing a cost management strategy doesn’t have to be very sophisticated. All we are trying to accomplish is to view costs and activities from different perspectives. It also helps the participants understand the elements of costs for each activity. A rule of thumb would be to keep the initial process map to around ten to fifteen activity “boxes.” If needed, one or two key boxes could be expanded into separate process flow diagrams.

Before breaking down the cost of customer service, the team at Anything Inc. developed a process ...