Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model, Second Edition

Appendix . Partial List of SCOR Model Leading Practices, Sorted by Business Area

Business Planning

• Activity-based accounting

• Advanced planning optimization

• Asset optimization

• Attribute-based process planning

• Collaborative planning, forecast, and replenishment

• Constraint-based planning

• Demand-driven production

• Make/buy decision process

• Multiplant supply synchronization

• Operations and network analysis

• Sales and operations planning

• Service/inventory balancing

• Strategic sourcing

Customer Service

• Automated order validation

• Automatic documentation generation

• Available-to-promise

• Cost-to-serve price structure

• Customer data validation

• Customer profitability review

• Customer relationship management

• Customer service measurement

• Customer team empowerment

• Delinquent account resolution ...