Chapter 2. Building Organizational Support for Supply Chain Improvement: Planting the Seeds for Organizational Change: Educate for Support

Brian Dowell called out of the blue after getting my name from a Google search; his keywords included SCOR, Supply Chain, Metrics, and Value Chain. He was looking for some direction for his company, Fowlers Inc., and had enough motivation within the company to justify a visit.

We showed up a week later, and Brian, the company’s chief operating officer, gave us a warm greeting. His introductory overview demonstrated Fowlers to be a well-run manufacturing conglomerate with the seeds of a supply chain improvement already in place.

The action plan had been developed at the division level by David Able, vice president ...

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