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Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model, Second Edition by Robert Rosenbaum, Peter Bolstorff

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Chapter 18. Week Sixteen: Level Four Process Development: Where the Process Rubber Hits the Implementation Road

The Supply Chain Operations Reference (SCOR) Level Three blueprint is complete, organization structural recommendations are under consideration, process performance targets are set, and RACI analyses for the Level Three elements are finalized. The team now starts to focus on implementation. In general language, there are five steps to process implementation: define high-level business requirements; complete detailed solution design for technology-enabled solutions; configure the software, test, or pilot; go live; and roll out. In Six Sigma language, this equates to the DMAIC steps of Define, Measure, Analyze, Improve, and Control

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