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Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model, Second Edition by Robert Rosenbaum, Peter Bolstorff

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Chapter 19. Week Seventeen: Implementation Planning, Program Management, and Steering Team Review Number Eight: Organizing Supply Chain Improvement as Part of Daily Life

The finish line! Or is it? After one of the toughest graduate classes at the University of Minnesota, as Professor Richard Swanson handed out the final exam, he said, “True learning is a painful experience . . . I can see that all of you have learned a great deal in this course.” As the last of the students left the room at the end of the hour, he offered one more piece of advice: “Remember,” he said, “that the road never ends. It’s the journey that must be your home.”

Design teams end this sixteen-week process weary, but also transformed, enlightened, broadened, deepened . . . ...

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