CHAPTER 7Phase 2: Defect Analysis
May 30 and June 6: Answering the Questions of Who, What, Where, When, and How Much and Then Telling the Steering Team
The concept of defect analysis now becomes the central focus for the design team, along with preparing the first performance review of the supply chain for the steering team. Specifically, the team will define data points for each metric considered to be a failure; segment the data by product, location, customer, supplier, etc.; and then answer with system-generated data at as many levels of “why” questions as possible.
Initiated on April 25, the preliminary results of the defect ...