Supply Chain Process Performance Standards

 

 

SUGGESTED MINIMUM PROCESS STANDARD

TYPICAL BEST-PRACTICE PROCESS

4.0 DELIVER

4.1 ORDER MANAGEMENT

4.1.1

Order Receipt and Entry

• Capability to receive and process customer orders by phone, fax, e-mail, and EDI

• Orders entered into single database for all operators at a given region (Europe, Asia Pacific, etc.)

• CSRs have language skills required to support selling geographies

• Price lists updated regularly for manual price confirmation

• Web-based order entry for select trading partners

• Export order check for denied parties

• KPI: 98% data accuracy at order level

• All pertinent dates and times include local zone or GMT flags for processing center, shipping, and customer locations

Get Supply Chain Management Process Standards, Second Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.