How to Use the Standards

Getting Started

The Standards are an assessment tool that offers general guidelines on what is considered to be common and best practices. The Standards handbooks are organized as follows:

• There are six main process sections (Plan, Source, Make, Deliver, Return, Enable).

• Each main process section is organized by process subcategories.

• Process attributes are listed for each area, and provide descriptions of the suggested minimum process standards and typical best-practice process.

The graphic below illustrates how this handbook is organized.

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As you investigate and use this tool, the “typical best-practice process” ...

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