Supply Chain Management: A Global Perspective

Chapter 5

Operations Management

LEARNING OBJECTIVES

After completing this chapter, you should be able to:

1. Define operations management (OM) and explain its role in the supply chain.
2. Describe operations decisions and explain how they impact supply chain management (SCM).
3. Explain product and process design, and their impact on supply chain operations.
4. Describe categories of facility layouts, and their link to process design and the supply chain.
5. Describe the process of line balancing in designing product layouts.
6. Explain the role of process automation in layout design.

Chapter Outline

• What is Operations Management (OM)?

  The OM Function

  OM Decisions

  Manufacturing Versus Service Operations

  Evolution of the Operations Function

  Impact on the Organization

  Impact on SCM

• Product Design

  What is Product Design?

  Design of Services

  The Product Design Process

  Break-Even Analysis

  Factors Impacting Product Design Decisions

• Process Design

  What is Process Design?

  Intermittent Processes

  Repetitive Processes

  The Continuum of Process Types

• Facility Layout

  Facility Layout Planning

  Types of Facility Layouts

• Line Balancing in Product Layouts

  Step 1. Identify Task Times and Precedence Relationships

  Step 2. Determine Cycle Time

  Step 3. Determine the Theoretical Minimum Number of Workstations

  Step 4. ...