IN THIS CHAPTER
Breaking the supply chain into processes
Organizing processes with the SCOR framework
Creating metrics and targets for your supply chain
Chapter 2 covers several different ways that you can describe a supply chain, and one of the options was to look at it as a series of processes. This chapter goes deeper into that process-focused perspective and shows how to set targets, measure performance, and make better management decisions.
Supply chain management is such a new field that there aren’t official rules or standards for many of these processes. A consortium of companies has been working together in the last few years to develop a shared framework called the Supply Chain Operations Reference Model (SCOR Model). As these companies have begun to incorporate the SCOR Model into their management systems, it has become easier for all of us to communicate more effectively about what’s really happening in our supply chains.
I define a supply chain process as any activity or series of activities that adds value to a product or service. Making a hamburger is a supply chain process, for example, because ...