November 2017
Beginner to intermediate
360 pages
8h 43m
English
Content preview from Supply Chain Management For DummiesBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 10
Managing Product Returns and Reverse Supply Chains
IN THIS CHAPTER
Processing returns
Remanufacturing and recycling
Dealing with fraudulent returns
Using trade-ins to increase revenues
Supply chains don’t always flow in one direction, and they don’t have to end at your customer. There are many supply chains that operate in reverse, with products flowing upstream from a customer back to a supplier, but reverse supply chains often don’t get as much attention as manufacturing and retail supply chains.
Companies can even use reverse supply chains as a way of increasing sales, growing market share, and lowering their manufacturing costs. Reverse supply chains also play an important role in reducing the environmental impacts of a product. This chapter covers reverse supply chains and explains how managing them effectively can provide benefits to businesses and their customers.
Growing Revenues with Easy Returns
A well-managed reverse supply chain can increase customer loyalty and grow sales revenues. Some online retailers have built their business strategy on offering their customers ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.