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Supply Chain Management: Text and Cases, 2nd Edition by Janat Shah

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* This case was written by Janat Shah, Professor at the Indian Institute of Management Bangalore, and Angeline Pantages, President, Pantages Reports Inc, Stamford. This case is to be used as a basis of case discussion rather than to illustrate either effective or ineffective handling of an administrative situation. © 2003 Indian Institute of Management Bangalore. All rights reserved. Adapted with permission.

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