Subhiksha: Managing Store Operations (A)*

At 7.30 p.m. on a Saturday evening, Aravindan, President, Karnataka Region, Subhiksha, is getting ready to go home. He has collected the necessary reports that will help him in getting ready for the visit by R. Subramanian (RS as fondly called by everyone in Subhiksha), Managing Director, Subhiksha, on Monday. In the past, a meeting with RS was a gruelling exercise where the bulk of the discussions would take place on the floor of a retail store. He was always amazed at the way RS managed to keep track of every region in the organization, which was growing at breakneck speed. RS somehow seemed to have all the numbers on his finger tips whether it is inventory data, stores data or product availability ...

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