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Preface
Perhaps the best way to introduce a book about supply chain risk manage-
ment (SCRM) is to start with some real although not necessarily upliing
stories. Each of the following occurred in the same week and year during a
December holiday season. e names of the companies involved have not
been changed to protect the innocent.
Guaranteed On- Time Delivery, Except When It’s Not. In its end- of-
year edition, Business Week magazine prominently featured a cover story
about how UPS was going to save Christmas. e magazine chronicled the
eorts of the man responsible for making sure all those packages ordered
just before Christmas would make ...