CHAPTER 8

Balanced Scorecard in Supply Chain Management

Balanced scorecards are one of a number of quantitative tools available to support risk planning.1 This approach was proposed initially for general strategic management support, focusing on four perspectives:

1. customer— how customers see the organization;

2. financial— how shareholders see the organization;

3. internal business— what the organization must excel at; and

4. innovation and learning— where can the organization continue to improve and create value?

This framework of measures was proposed as a means to link intangible assets to value creation for shareholders. Scorecards provide a focus on strategic objectives (goals) and measures, and have been applied in many businesses and ...

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