Practice Exam 1
1. You are a desktop support technician for your company. A user is
unable to install and configure a new USB printer and says that when
she connects the printer to the computer with a USB cable, Windows
XP asks her to insert a driver disk. Unfortunately, Windows responds
that the driver is “unsigned” and the printer cannot be installed.
The printer is on your company’s supported printers list. How can you
bypass the driver message?
❍ A. Make the user an administrator.
❍ B. Disable the group policy that prevents unsigned device drivers from
❍ C. Start Windows in Safe Mode.
❍ D. Copy the device into %systemroot% yourself.
2. You are a desktop support technician for your company. You are using
Windows XP and you try to connect to a user’s home computer run-
ning Windows XP using the Remote Desktop Connection client.
However, you are unable to log on to the computer. Why can’t you log
on to the computer running Windows XP?
❍ A. The Windows XP computer requires Service Pack 1 (SP1).
❍ B. The user’s home computer is running Windows XP Professional.
❍ C. The Allow Users to Connect Remotely to This Computer check box is
unchecked on the Remote tab of the System Properties dialog box.
❍ D. A Terminal Services Licensing Server must be set up first.
3. You are a desktop support technician for your company. You support a
user with special needs who cannot press Ctrl+Alt+Del to log on.
Because of a handicap, the user needs to be able to press one key at a
Which feature of Windows XP would you configure?
❍ A. FilterKeys
❍ B. StickyKeys
❍ C. MouseKeys
❍ D. ToggleKeys
4. You are a desktop support technician for your company. A user wants
to add program shortcuts to his Start menu. You want to make sure
that the shortcuts the user creates always show up, such as the My
Computer shortcut and the My Documents shortcut. (Users have men-
tioned that some Start menu shortcuts “disappear.”)
How do you do this?
❍ A. Place a program shortcut in the Start Menu folder of the All Users
❍ B. Place a program shortcut in the Start Menu folder for his user profile.
❍ C. Drag a program shortcut to the Start button.
❍ D. Click My Recent Documents from the Start menu.