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Surprise! by Vincent P. Magnini

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About the Author

Vincent P. Magnini, PhD is an internationally sought-after speaker, business consultant, and educator. He is a tenured faculty member in Virginia Tech’s Pamplin College of Business and currently ranked as one of the top 12 most prolific hospitality researchers worldwide. Vince holds editorial board appointments on 10 of the leading research journals in his field and is a U.S. Fulbright Scholar.

Vince’s most recent book, Performance Enhancers: Twenty Essential Habits for Service Businesses, appeared on the top 1 percent of Amazon. com’s best seller ranking during January, April, and May 2014. He has been featured twice on National Public Radio’s (NPR’s) With Good Reason, All Things Considered, and has been in the New York Times ...

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