O'Reilly logo

Surprise! by Vincent P. Magnini

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

images

CHAPTER 6

Employees’ Motivation to Surprise

Introduction

This chapter details how to motivate frontline surprises and how to formulate and implement customer surprise tactics.

Why did the kid throw the butter out of the window?

(To see the butter fly.)

What color socks do bears wear?

(They don’t wear socks, they have bear feet!)

Where does a 500-pound canary sit?

(Anywhere it wants!)

What’s yellow, weighs 1,000 pounds, and sings?

(Two 500 pound canaries!)1

Typing “jokes and riddles for kids” in the Google search engine will produce websites containing lists of such jokes and riddles. If your employees interact with kids in a movie theater, in ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required