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Survival Guide for Lotus Notes and Domino Administrators by Mark Elliott

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Chapter 2. User Support and Problem Management

As with any software package, users are bound to encounter “quirks” when using the application. In some cases, these quirks will be general usability issues that are not really problems. In other cases, there might actually be a problem with the workstation or client software. This chapter focuses on user support issues and common Lotus Notes problems. Some of the topics include

•   How to optimize Lotus Notes

•   Managing your mail database

•   Calendar cleanup

•   Troubleshooting issues

The chapter includes a comprehensive list of issues and resolutions that will be beneficial to field support technicians working to address user issues and software quirks.

Optimizing Lotus Notes

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