Chapter Twelve. Challenge #1: Having to Say No


The number one people factor challenge faced by testers is telling people that the software has problems. As a general rule, people do not like to hear bad news, and testers are frequently the bearer of bad news. Much like the couriers in ancient Rome, the testers sometimes pay a price for the bad news they bring. Fortunately, in today’s business world, the bearer of bad news is not killed—but sometimes the punishment is a modern form of termination.

This chapter explains the ways in which testers present their results to management, developers, users, and customers. Then, we describe the problems that are associated with each of those presentation methods. Finally, the chapter suggests ...

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