CHAPTER 21How to Deal with Toxic Co-Workers:S.E.S.S.I.O.N.:The Situation, Explanation, and Solution System in Overcoming Nuisances

After reading the previous chapters, you have had a general and condensed course in powerful communication techniques that will help you resolve issues. Now it’s time to bring them all together and put them into action for your specific needs. In this section of the book, I describe the many different types of toxic co-workers and bosses you may have to confront to make your work situation more agreeable, and exactly how to go about doing so. An acronym I like to use for these confrontations is S.E.S.S.I.O.N.: The Situation, Explanation, and Solution System in Overcoming Nuisances! Each specific type of toxic personality ...

Get Surviving the Toxic Workplace: Protect Yourself Against Coworkers, Bosses, and Work Environments That Poison Your Day now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.