CHAPTER 25The Angry Ones

The Fighter

The Verbal Attacker

The Threatener

The Provoker

This angry group of people is usually sitting on years of resentments, disappointments, and unmet expectations. They tend to have a very short fuse and can be explosive. Dealing with them is potentially dangerous because of their volatility. That much anger could ultimately lead to physical abuse, even in the safe-seeming world of office life. You don’t want to be the target of their rages, whether verbal or physical, which is why tact, gentleness, and diplomacy are needed when you approach someone in this group. You may want or need to go to your boss or HR representative before you even attempt to deal with the person, or you may want your boss or HR to deal ...

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