The service-city model was conceptualized to improve municipal services and their management by integrating the numerous services offered by the city under one umbrella. It is designed to interconnect human behavior, well-being, and other social dimensions with important environmental aspects, such as resource utilization and the emission of pollution, via infrastructures and technologies. Though this complex structure would be easiest to build from scratch, the opportunities to do so, such as the establishment of completely new cities, are rare. The service-city model is instead applied to the restructuring of the service architectures of existing cities, a challenge of infinitely greater proportions insofar as ...
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