6
Metrics and More
At 12:20 p.m., Frank stood and placed his paper plate in the trash. That signaled an end to lunch.
“Let’s take another 10 minutes to use restrooms and be back in here by 12:30,” he said pointing to the wall clock.
Everyone was back in their seats by 12:30 this time. Frank shot me a glance as if to say, “See the difference?”
I smiled back at him. I have to say, my mood had lifted.
The rest of the afternoon we continued working on the metrics that would signal whether we were meeting our mission. By the end, Frank had filled out ...
Get Sustainable Lean now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
