Sustaining Lean

Appendix A – Study Guide

Chapter 1 Questions and Answers

1. What does it mean to create a Lean culture?

   The Lean culture is the people piece of lean. Understanding people will make or break an organization’s ability to fully deploy Lean and is even more critical if you are a service organization or working with transactional processes.

2. What are the two pieces of Lean? Which piece is the hardest? Why is the people piece so important?

   A common theme of this book is the balance required between the task and the people. The people piece cannot be underestimated and must be appreciated and constantly performed to be successful. Implementing the Lean tools piece, while not always easy, is much easier in comparison to implementing the people piece ...