System Center 2012 Configuration Manager Unleashed

IT Infrastructure Library and Microsoft Operations Framework

ITIL is widely accepted as an international standard of best practices for operations management. MOF is closely related to ITIL, and both describe best practices for IT service management processes. The next sections introduce you to ITIL and MOF. Warning: Fasten your seatbelt because this is where the fun begins!

What Is ITIL?

As part of Microsoft’s management approach, the company relied on an international standards-setting body as its basis for developing an operational framework. The British Office of Government Commerce (OGC) provides best practices advice and guidance on using IT in service management and operations. The OGC also publishes the IT Infrastructure Library, commonly ...