Appendix A. Support and Troubleshooting

In this Appendix

Product Footprint

Basic Troubleshooting

Common Questions

Versions

Log History

Logging Levels

Opalis Integration Server (OIS) is fully supported through Microsoft’s normal support channels. This appendix walks you through troubleshooting basics. For those items not covered here, major issues, or complex questions, the authors recommend you contact Microsoft support. The appendix will assist you with product footprint familiarity, problem identification, product version discovery, and basic troubleshooting steps including how to set log levels, where to look for logs, and what to expect within the logs. It also answers some frequently asked common questions.

Product Footprint ...

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